Privacy Policy
1. General provisions
1.1. This Privacy Policy (the Policy) is adopted by TRANIO GLOBAL REAL ESTATE L.L.C (Licence No. 1058348, Reg. No. 1777896, RERA: 30456, registered office: 304-1, owned by Musbah Rashid Musbah Al Fattan Al Falsi, Al Satwa, Dubai, UAE, Tax No. 100520703800003). It explains the purposes, principles, procedures and conditions under which we process the personal data of visitors to tranio-residence.com, as well as the measures we take to keep that data secure. By using our Website, you become a Visitor and accept this Policy. If you do not agree with it, please do not use tranio-residence.com.
1.2. This Policy has been prepared in accordance with European data protection law and is publicly available on our Website.
1.3. We may amend this Policy from time to time. The date of the latest amendment will appear at the beginning of the document. If you continue to use our Website after an amendment is published, you accept the revised Policy. Please review this page periodically.
1.4. If you have any questions or believe that this Policy does not contain the information you need, please contact us at info@tranio.com.
2. Who are we?
2.1. TRANIO GLOBAL REAL ESTATE L.L.C is an international real estate broker. We help clients find property in Europe, Asia and the United States; advise on investment strategy; work with overseas partners to carry out property and legal due diligence; structure taxes; arrange bank financing; provide after-sales services and management; advise on obtaining residence permits in Europe and the United States; and assist with property sales.
2.2. Our Website is the collection of web pages that share the design, subject matter and address space of the tranio-residence.com domain. Its home page is available at https://tranio-residence.com. A Website Visitor is anyone who accesses any page on tranio-residence.com or one of its subdomains from a computer, tablet, mobile phone or other device.
3. What information do we collect?
3.1. We need your comments and certain personal data to identify suitable properties and provide other requested services. Depending on the service, we may ask you to provide:
- first and last name; contacts (phone, email);
- passport data;
- professional, business and financial information, if the property owner requires financial guarantees;
- details of your enquiry, such as the purpose of the purchase and planned viewing dates.
3.2. In addition to the information you provide directly, we collect:
- Visitors’ domain names and IP addresses;
- usage statistics, such as the referring URL; the number and names of pages viewed; the time spent on them; the date and time of a visit; and the browser and operating system used. We use this data to promote and improve our services. We may combine it with personal data and other information we collect.
4. What are the purposes of processing personal data?
4.1. We process Visitors’ personal data to:
- find property or projects in the country that interests you, introduce you to an overseas partner and provide the advisory services you request;
- improve the content and usability of tranio-residence.com;
- inform you about new features, special events and service offers;
- improve customer service and assess our employees’ work by recording and analysing written, telephone and video communications. If you object, please tell your personal manager or email info@tranio.com.
5. What rights do you have?
5.1. You have:
- the right of access—you may ask what information we hold about you and how it is processed;
- the right to rectification—you may ask us to correct or complete your personal data;
- the right to erasure—you may ask us to delete your personal data without giving a specific reason;
- the right to restrict processing—you may ask us to stop processing your personal data;
- the right to data portability—you may ask us to provide your personal data in a structured, commonly used and machine-readable format, or to transfer it to a third party where technically feasible. We are not responsible for how that third party subsequently handles your data;
- the right to object—you may object to our use of your personal data, including for our internal assessment of service quality;
- the right to ask us to notify anyone who previously received inaccurate or incomplete personal data of any correction or addition; and
- the right to challenge unlawful acts or omissions in the processing of personal data through the applicable procedure.
5.2. Anyone who submits another person’s personal data to TRANIO GLOBAL REAL ESTATE L.L.C through the Website without that person’s consent may be liable under applicable law.
6. Who can we share your personal data with and what actions can we take?
6.1. Based on the details of your enquiry, we may share your contact information—your first and last name, telephone number and email address—and the details of your enquiry with our Partners. These may include local property agencies, independent agents, lawyers, accountants and other professional advisers whose services you request.
6.2. You consent to the cross-border transfer of your personal data to other countries, including countries that do not provide adequate protection for the rights of data subjects, if your enquiry concerns the purchase of property in such a country.
6.3. We do not ask Visitors for information about their race, nationality, political opinions, religious or philosophical beliefs, health or sex life. We request only the information needed to identify suitable properties and provide the services that interest you.
6.4. You agree that we may carry out the following operations when processing personal data: collection, recording, organisation, accumulation, storage, correction or updating, extraction, use, deletion, destruction, restriction, transmission—including distribution, provision and access—and anonymisation.
6.5. If you attend an event that we organise, we may disclose relevant personal data to those involved in running it. This may include event organisers and third-party event platforms, speakers, panellists and our overseas partners, such as representatives of property agencies.
7. How do we process your personal data?
7.1. We use appropriate legal, organisational and technical measures to protect Visitors’ personal data from unauthorised or accidental access, destruction, alteration, restriction, copying, disclosure, distribution and other unlawful acts. However, transmitting information over the internet or by telephone is never completely secure. Although we take reasonable steps to protect your personal data, we cannot guarantee the security of data transmitted in this way, and you transmit it at your own risk.
8. Direct marketing
8.1. We may send you marketing materials, including newsletters, presentations and article collections, to keep you informed about relevant offers, changes in overseas property markets, events run by us or our partners, and our services.
8.2. You can unsubscribe at any time by following the unsubscribe link at the end of a marketing message, contacting your personal manager or emailing info@tranio.com.
9. How long do we store your data?
9.1. We process your personal data until we receive a request to delete it or finish providing the services you requested. To amend your data or have it removed from our database, email info@tranio.com with the subject line “Withdrawal of consent to personal data processing” or write to: 304-1, owned by Musbah Rashid Musbah Al Fattan Al Falsi, Al Satwa, Dubai, UAE. If you write by post, we recommend also sending a copy by email. We will delete your personal data within 30 days of receiving the request.
9.2. If you or your representative withdraw consent to the processing of personal data, we may continue processing it without your consent only on the grounds set out in paragraphs 2–11 of part 1 of article 6, part 2 of article 10 and part 2 of article 11 of Federal Law No. 152-FZ of 26 June 2006, “On Personal Data”.
10. Other provisions
10.1. Children: we do not knowingly collect information directly from anyone under the age of 18. If you are under 18, please do not provide us with your information. When discussing an enquiry with an adult, however, we may ask whether their family includes children, their ages and any other information the client wishes to provide or that we need to identify suitable property or services—for example, to assess nearby nurseries and schools or arrange a viewing trip.
10.2. Use of cookies.
10.2.1. A cookie is a small piece of data that the Website asks your browser to store on your computer or mobile device. Cookies record actions or preferences and are stored locally. You can delete them at any time.
10.2.2. We process information about a Visitor’s activity and the date and time of each session to improve the Website, understand Visitors’ preferences and provide relevant information about our products and services. We may use analytics tools including Yandex.Metrica, Google Analytics, Google Firebase, Tune, Amplitude and Segmento.
10.2.3. To refuse cookies, disable them in your web browser. Instructions for managing cookies are usually available in the browser’s Help section.
10.3. Our Website, newsletters and other communications may contain links to third-party websites. This Policy does not apply to personal data you provide through those sites, and we are not responsible for how they use it. If you follow a link to another website, please read its privacy notice to understand how it collects and processes the information you provide.
We respect your rights and freedoms, particularly those relating to the processing of your personal data.
For questions about personal data processing, please contact us at info@tranio.com.